What is BTN2Go?
BTN2Go is a digital extension of
the Big Ten Network that delivers
live and on-demand programming
to existing BTN subscribers via the
web, smartphones, and tablets.
the Big Ten Network that delivers
live and on-demand programming
to existing BTN subscribers via the
web, smartphones, and tablets.
BTN2Go is available to subscribers of
participating TV providers. Follow these
steps to access BTN2Go...
participating TV providers. Follow these
steps to access BTN2Go...
Step 1
Select your participating TV provider
Step 2
Sign in and authenticate your TV provider
Step 3
Create a BTN2Go account to customize
your BTN2Go experience
your BTN2Go experience
| BTN2Go on the Web | BTN2Go Mobile App | |
| Start Watching BTN2Go Now | ![]() |
Frequently Asked Questions
LAST UPDATED: WEDNESDAY, NOVEMBER 30, 2011
What are the minimum system requirements?
A broadband internet connection (DSL/cable or higher) of 750 kbps or higher is needed for BTN2Go. If you have an internet connection speed of 3.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy BTN2Go at its highest video quality.
What are the minimum requirements for Windows computers?
• Intel Pentium 4 2.33GHz or higher or equivalent AMD processor with a minimum of 512MB of memory and 64MB of video RAM.
• One of the following operating systems: Windows 7, Windows XP, or Windows Vista.
• Microsoft Internet Explorer, or Mozilla Firefox:
- IE 7 and above: http://www.microsoft.com/ie
- Firefox 4 and above: http://www.mozilla.com/firefox
• Macromedia Flash Player 10.2 or higher: http://www.adobe.com/products/flash/about/
• Video adapter and monitor: Super VGA (1024x768) or higher.
• One of the following operating systems: Windows 7, Windows XP, or Windows Vista.
• Microsoft Internet Explorer, or Mozilla Firefox:
- IE 7 and above: http://www.microsoft.com/ie
- Firefox 4 and above: http://www.mozilla.com/firefox
• Macromedia Flash Player 10.2 or higher: http://www.adobe.com/products/flash/about/
• Video adapter and monitor: Super VGA (1024x768) or higher.
What are the minimum requirements for Mac computers?
• Intel Core Duo 1.5GHz with a minimum of 512MB of memory and 64MB of video RAM
• Mac OS X 10.5+
• Safari, or Mozilla Firefox:
- Safari 4 and above: http://www.apple.com/safari/
- Firefox 4 and above: http://www.mozilla.com/firefox
• Macromedia Flash Player 10.2 or higher: http://www.adobe.com/products/flash/about/
• Video adapter and monitor: Super VGA (1024x768) or higher.
• Mac OS X 10.5+
• Safari, or Mozilla Firefox:
- Safari 4 and above: http://www.apple.com/safari/
- Firefox 4 and above: http://www.mozilla.com/firefox
• Macromedia Flash Player 10.2 or higher: http://www.adobe.com/products/flash/about/
• Video adapter and monitor: Super VGA (1024x768) or higher.
What is BTN2Go?
BTN2Go is a live 24/7 feed of BTN that gives fans the ability to watch the network live wherever they are via computer, smartphone or tablet.
What programming is available on BTN2Go?
BTN2Go features a live feed of all BTN television programming, including live game telecasts. BTN2Go viewers also have on-demand access to BTN's deep video archive, including current season games from the Big Ten Conference's television partners. Original series such as The Journey, Big Ten Icons, Big Ten's Best and The Big Ten's Greatest Games, as well as game highlights and coaches' shows, are available.
Do I get BTN2Go?
Full online access to BTN2Go is only available to subscribers of participating TV providers. As of February 23, Bright House Networks, Charter, Cox, DIRECTV, Dish, Time Warner Cable and Verizon FiOS offer BTN2Go to its subscribers. We are working with many other TV providers to launch BTN2Go as soon as possible.
What if my TV provider does not currently offer BTN2Go?
If your TV provider is not currently offering BTN2Go please let them know you would like BTN2Go. We look forward to working with them to provide their customers with access to BTN2Go.
How much does it cost?
There is no cost if you receive BTN as part of your TV channel line-up.
Do I need to receive BTN at home to get BTN2Go?
Yes.
How do I watch BTN2Go?
BTN2Go is available on three platforms: the Internet; iPad and iPhone. On the internet, fans will go to www.BTN2Go.com, choose their TV provider, enter their login information and then have full access to BTN2Go's services. On the iPad and iPhone, fans will launch the BTN2Go app (which is free in the App Store), choose their TV provider and enter their login information to have full access to BTN2Go. Specific launch dates for new platforms will be forthcoming.
When will BTN2Go be available on android services?
BTN is exploring other platforms for BTN2Go, including Android, which should be available soon.
Will BTN still stream other events that are not televised?
Yes, BTN will continue to stream hundreds of additional non-televised events through BTN.com. For more information, go to video.BTN.com.
Can I get BTN2Go while I'm overseas? If I can't how do I access BTN football and basketball games?
The BTN2Go website and app has no geographic restrictions and it will work overseas, provided you can authenticate your subscription to a U.S.-based video provider that offers BTN2Go. If you're traveling overseas, BTN2Go is just as available to you as if you were traveling within the United States.
If you live abroad and do not have a subscription to a U.S.-based video provider, BTN continues to offer "Big Ten Ticket," which is an international streaming subscription service that includes every BTN football and men's basketball telecast to viewers outside of the United States, Canada and the Caribbean. This year, for the first time, Big Ten Ticket will also include next day, on-demand access to all Big Ten games, including all Big Ten Conference television partners. For more information, go to www.bigtenticket.com.
If you live abroad and do not have a subscription to a U.S.-based video provider, BTN continues to offer "Big Ten Ticket," which is an international streaming subscription service that includes every BTN football and men's basketball telecast to viewers outside of the United States, Canada and the Caribbean. This year, for the first time, Big Ten Ticket will also include next day, on-demand access to all Big Ten games, including all Big Ten Conference television partners. For more information, go to www.bigtenticket.com.
On football Saturdays when BTN airs more than one game at a time, will I be able to pick which game I want to see on BTN2Go?
Yes, every BTN telecast will be available on BTN2Go. If BTN is televising three games simultaneously, but your TV provider is only carrying two, you will be able to find the third game on BTN2Go. Additionally, when the network airs back-to-back games, if the first game runs long and overlaps with the second game, fans will be able to watch the second game on BTN2Go. BTN will continue its television coverage of the first game and join the second game in progress.
Why don't I see any providers listed in Internet Explorer 7 or Internet Explorer 8?
For some users running Internet Explorer 7 and Internet Explorer 8, the "Select A Provider" screen appears blank when attempting to login. The resolution is being worked on at a high priority, but in the meantime if this is happening to you, you may attempt to login using Mozilla Firefox or Google Chrome and should be able to login successfully with one of those browsers. If you do not already have one of these installed, you can download one of them at the following links: http://www.mozilla.org/en-US/firefox/new/ for Firefox, and http://www.google.com/chrome for Google Chrome.
Bright House Networks
I can't sign in using my Bright House Networks username and password.
If you forgot your username, please visit Bright House Networks Forgot Username.If you forgot your password, please visit Bright House Networks Forgot Password.For further questions or details, please visit Bright House Networks Customer Care.
I am a Bright House Networks subscriber but I cannot access BTN2Go.
If you are a Bright House Networks subscriber, you must also subscribe to the TV tier that carries BTN in order to gain access to BTN2Go. You will also need a Bright House Networks My Services username/password, click here for more information.Further questions should be directed to Bright House Networks. Please click here for more details.
Charter
I can't sign in using my Charter credentials.
If you subscribe to Charter Internet you must login using your charter.net email address and password. If you have Charter internet service and have never created a charter.net email address, you will need to create one. Please click here for more details. If you do not subscribe to Charter Internet but subscribe to Charter TV, you will need to log into BTN2Go using your Charter My Account username and password. If you have not set up your Charter My Account or cannot remember your username and password, please visit Charter My Account. For further questions or details, please visit Charter BTN Support or call 1-888-438-2427.
I am a Charter subscriber but I cannot access BTN2Go.
If you are a Charter subscriber, you must subscribe to BTN as part of your Charter TV service in order to gain access to BTN2Go.
Further questions should be directed to Charter. Please click here for more details.
Further questions should be directed to Charter. Please click here for more details.
Cox Communications
I can't sign in using my Cox Communications username and password.
If you have forgotten your user ID or password, you can reset it by accessing www.cox.com and clicking the Sign In link. Click on Forgot User ID / Password and follow the prompts to reset your User ID or Password.
I am a Cox Communications subscriber, but I cannot access BTN2Go.
If you are a Cox Communications subscriber in Arizona, Arkansas, Kansas, Nebraska, Nevada, Ohio, Virginia – Fairfax or Fredericksburg area, you must subscribe to the tier that carries BTN in order to access BTN2Go. To confirm BTN is part of your Cox TV service, please contact Customer Support for assistance.
DIRECTV
I can't sign in using my DIRECTV user name and password.
If you forgot your user name, please visit DIRECTV Forgot User Name.
If you forgot your password, please visit DIRECTV Forgot Password.
For further questions or details, please visit DIRECTV customer care.
If you forgot your password, please visit DIRECTV Forgot Password.
For further questions or details, please visit DIRECTV customer care.
I am a DIRECTV subscriber but I cannot access BTN2GO.
If you are a DIRECTV subscriber, you must also subscribe to the ChoiceTM package or above in order to gain access to BTN2GO.
Further questions should be directed to DIRECTV. Please click here for more details.
Further questions should be directed to DIRECTV. Please click here for more details.
DISH
I can't sign in using my DISH username and password.
If you forgot your username, please visit DISH Forgot Username.
If you forgot your password, please visit DISH Forgot Password.
For further questions or details, please visit DISH Customer Care.
If you forgot your password, please visit DISH Forgot Password.
For further questions or details, please visit DISH Customer Care.
I am a DISH subscriber but I cannot access BTN2Go.
If you are a DISH subscriber, you must also subscribe to America's Top 120 plus or greater package and must reside in Ohio, Michigan, Illinois, Pennsylvania, Minnesota, Wisconsin, Indiana, Iowa and Nebraska (excluding the Philadelphia and Louisville DMAs). If you live outside any of these areas and want to gain access to BTN2GO, you must be subscribed to the Multi-Sports Pack.
For Further questions or details, please visit DISH Customer Care.
For Further questions or details, please visit DISH Customer Care.
Optimum
I can't sign in using my Optimum username and password.
If you forgot your username, please visit Optimum.net Customer Support for forgotten Optimum ID instructions.
If you forgot your password, please visit Optimum.net Customer Support for forgotten password instructions.
If you have not yet created an Optimum ID, please visit Optimum.net Customer Support for steps to create an Optimum ID.
For further questions or details, please visit Optimum.net for Customer Support information.
If you forgot your password, please visit Optimum.net Customer Support for forgotten password instructions.
If you have not yet created an Optimum ID, please visit Optimum.net Customer Support for steps to create an Optimum ID.
For further questions or details, please visit Optimum.net for Customer Support information.
I am an Optimum subscriber but I cannot access BTN2Go.
As an Optimum customer, in order to gain access to BTN2Go you must have a subscription to iO TV and subscribe to the iO Sports and Entertainment Pak. You will also need to have created an Optimum ID and password.
For additional information or questions, please visit Optimum.net for Customer Support information.
For additional information or questions, please visit Optimum.net for Customer Support information.
Time Warner Cable
I can't sign in using my Time Warner Cable username and password.
If you forgot your username, please visit Time Warner Cable Forgot Username.
If you forgot your password, please visit Time Warner Cable Forgot Password.
For further questions or details, please visit Time Warner Cable Customer Care.
If you forgot your password, please visit Time Warner Cable Forgot Password.
For further questions or details, please visit Time Warner Cable Customer Care.
I am a Time Warner Cable subscriber but I cannot access BTN2Go.
If you are a Time Warner Cable subscriber, you must also subscribe to the tier that carries BTN in order to gain access to BTN2Go.
Further questions should be directed to Time Warner Cable. Please click here for more details.
Further questions should be directed to Time Warner Cable. Please click here for more details.
Verizon
I can't sign in using my Verizon username and password.
If you don't know your Verizon Online name or password, please visit: https://www.verizon.net/ssowebapp/alternateAuth/altChoice.jsp.
I am a Verizon subscriber, but I cannot access BTN2Go.
For questions on your subscription package, please contact us here: http://www22.verizon.com/content/ContactUs.




